Only AudigyCertified™ practices have access to AGX® Hearing technology — always the most advanced and effective technology available.

But great technology is just the beginning for us. Understanding the way you live, your personal hearing needs, and the better-hearing goals you have for yourself helps us craft a more personalized and comprehensive hearing solution than anyone else can offer.

Our Audiologists & Providers


Mark Sanford

Audiologist

President of CSG Better Hearing Center, Mark has over 30 years of experience with helping those who are experiencing hearing loss. Mark has traveled throughout the world training other audiologists on sizing and fitting procedures.

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Shui-Lan Lee

Audiologist

Providing hearing health care has been a challenging but highly rewarding experience, and Shui-Lan has found her life greatly enriched through bonds she has formed with the patients and their family and friends she has met at the office.

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Anthony Patel

Audiologist

Anthony Patel is a Doctor of Audiology candidate at Drexel University and has earned both his Bachelor of Biomedical Science and Master of Audiology from the University of Auckland, New Zealand.

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Debbie Flores

Hearing Instrument Specialist

Mrs. Flores has had many years of experience working with the hearing impaired as a Hearing Instrument Specialist since being licensed by the state in 1987.

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Lonnie Wickham

Hearing Instrument Specialist

Lonnie's journey with Better Hearing Center began many years ago when she worked as a Patient Care Coordinator in our Walnut Creek office.

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Tamara Anderson

Lyric Specialist

Tamara specialized in seeing our patients who wear the 100% invisible Lyric device. She also trains other hearing professionals throughout the United States on her sizing and fitting techniques.

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Our Staff


Carrie Sanchez

Patient Care Coordinator

Carrie is a Patient Care Coordinator for our Menlo Park office. She diligently oversees insurance billing and provides receivables support for all locations

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Kristy Reeder

Patient Care Coordinator

Kristy has been a dedicated and integral member of the CSG team since 2005. She has always been passionate about health care and helping others.

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Marjorie Alcantara

Patient Care Coordinator

Marjorie has been the voice of the Stockton and Manteca offices since 2014. Marjorie's passion for helping people is what makes her a valuable team member at Better Hearing Center. 

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Cathy Howard

Accounting & Operations Manager

Cathy assists with the overall management of the corporation. She has strong communication skills and always tries to see the big picture and focus on what’s best for all CSG locations, its staff and patients.

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Desiree Cabero

Patient Care Coordinator

Desiree Cabero has a passion for helping others and a strong educational foundation in communication sciences.

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Michelle Balmadeda

Patient Care Coordinator

My experience in patient care, bringing passion, integrity and positivity. Continuing to learn is always great!

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Alex Chupin

Patient Care Coordinator

Alex joined the Better Hearing Center team in 2023 as a Patient Care Coordinator in our San Francisco office.

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Alina Whatley

Patient Care Coordinator

Alina Whatley joined CSG Better Hearing Center while pursuing her goal of becoming a Speech-Language Pathologist.

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Ready to change your life?

Our team of providers will help guide you on your journey to better hearing.

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