What our patients have said about us:
I have been with CSG Better Hearing for several years now, and I would not consider going anywhere else! The staff has always been professional and well-organized. Jane worked with me on specially programming my hearing aids for my post-retirement work as a sound designer. And, during the pandemic, when I’ve had problems with the hardware, I have brought one of them in and had it returned the same day, usually within a couple of hours. Service doesn’t get better than this!
I write to thank the CSG Better Hearing Center and especially their staff at the Walnut Creek Center for their excellent service in diagnosing and treating my hearing loss.
I am entering my third year with the Silicon Valley developed Lyric Hearing Aid and my hearing has never been better. The Walnut Creek staff, and especially Dr. Tamara have been incredible! They are all very concerned about my safety, while keeping me updated with the latest from this top-of-the-line company.
Mask use and physical distancing are continually practiced, and visits are scheduled so you don't wait when your appointment time arrives.
The amplifier wire broke on one of my Phonak hearing aids. With things being as upended as they are these days, I was afraid I might be without it for several days at least, much longer if it needed to go back to the factory. Well, a phone call the next morning and I was invited to bring it in promptly for examination. Two hours later, it was ready! Reasonably priced, too, and with a warranty. It’s just one more reason I wouldn’t consider going anywhere else. Special thanks to Jane for making the time for the last-minute repair!
I continue to love my hearing aids and deeply appreciate your excellent, professional and outstanding service. Have recommended you to many of my friends. Keep up the great work. A very happy and
I think you do a fabulous job, you are friendly, and I greatly appreciate Tamara’s patience with me as I have had numerous personal challenges with Phonak Lyric in-the-ear devices. But I love them and it is worth my six hour drive! You all are very attentive to my needs and I appreciate it.
I started addressing my hearing problems with CSG Better Hearing Services several years ago, and I’m very glad I did! I’ve always gotten careful attention from both Tamara Anderson and Jane Warford, including as many office visits as necessary to keep my hearing as great as it possibly can be. They have paid special attention to my needs as a performing musician and music producer, and, in general, have gone the extra mile to help me feel secure. At every visit, Jane has been filling me in on recent advances in technology from several manufacturers that could influence how I upgrade to a new generation of hearing aids in the next couple of years. I can’t recommend CSG enough!
My first experience with Better Hearing Services showed me that I was valued as a client: with almost no effort they moved my appointment to a better time, and even called me to offer an earlier time (which worked even better). The staff were very helpful, and the audiologist was efficient and thorough. She guided me through the process of deciding whether to purchase a hearing aid, and then which one would work best. I felt that all of my questions were answered fully, and look forward to continuing to work with Better Hearing Services as I adjust to hearing well again.
S. F., Walnut Creek
I started wearing the Lyric hearing aids about three years ago and could not live without them. I see Tamara for Lyric fittings and adjustments. She is excellent and very caring. The office staff is friendly and will go over and above to fit me in for appointments even at the last minute. I am a long time hearing aid user and this practice is by far the best I’ve ever been to.
R.C., Mountain View
I am very happy with the services I received from Rex and Sandy at the Better Hearing Center, at the Mountain View location. I would give them 6 stars.
Anne Spanier, Walnut Creek
I am a patient at the Better Hearing Services in Walnut Creek. I have been a patient there for more than 5 years. I cannot say enough good things about them. Their office staff is kind and efficient and are a pleasure to work with. Their audiologists are competent and professional. I will recommend them without reservation.
Sydney Brush, Berkeley, CA
I always have a good experience at Better Hearing Center in either Bekeley or Walnut Creek .
Letta is my go to person and she is always cheery and works hard to get things right. It is easy to make an appointment and Carrie will get back with a schedule when you want to come in.
Thank you everyone at Better Hearing I appreciate you and can't thank you enough for taking so much time to make things go right.
C. D., Walnut Creek, CA
My visit this week was the usual pleasant experience similar to the previous visits over the last few months.
Your staff is extremely professional and dedicated to helping the patient to select the best device for their needs
I am 93 years old and am grateful for Dr. Lee's excellent quality product and sweet willingness to help when needed. A. S.
Rob S., Walnut Creek, Patient Since (2008)
I love the ReSound Quattros. Amazing step forward in technology. I can hear better in every environment. Game changing! (has worn hearing aids for ten years)
Judy Lang, Walnut Creek
I bought the ReSound LiNX Quattro a week ago from Better Hearing Center. These are probably my eighth pair of hearing aids, so I have great expectations. My last pair of hearing aids was the ReSound model that connected to my phone. That was exciting! I believe the LiNX Quattro are the most advanced hearing aids on the market — although I am just learning how to use them, I'm excited about what I’m learning. I am still hard of hearing, but improvements are being made, so that I can hear and understand around a few people or a crowd. I have confidence in the Better Hearing Center, and always recommend them to others looking for hearing aids.
Daughter of Lyric Wearer Since 2014
"My mom lives in an assisted living facility and she has dementia. The best part about Lyric is that she can’t remove it from her ear and lose it. It’s invisible and she can’t feel it, so she doesn’t think it’s there and doesn’t try to remove it. With other devices she wore previously, she would take them out and we’d look everywhere for them. She also hears better with Lyric than with other devices she’s worn in the past. The battery issue with traditional hearing aids was also a huge deal and hassle due to dexterity issues."
Wife of Lyric Wearer Since 2008
"My husband has tried many hearing devices over the years, and Lyric is the only one that really works for his specific hearing issues. Because of his health issues, it is especially beneficial that he can interact with his doctors in his many appointments. My life is so much better because my husband can hear. Lyric has improved so much over the years he has worn it, so I would advise those who may have tried it unsuccessfully in the past to try it again."
Lyric Wearer Since 2010
"I don’t have to work so hard to follow conversations, which makes life less stressful. I do not suffer from depression, as so many who have hearing loss do. I am happier."
Lyric Wearer Since 2013
"I wear Lyrics because they allow me to hear on my job. I am able to work and be a productive person. I like that no one can see them. They are very comfortable."
Lyric Wearer Since 2011
"Lyric is convenient. No hassles with batteries. Now that my wife and I both wear Lyric, the TV doesn’t have to be so loud. I can’t feel it in my ear, so I don’t think about it. Tamara Anderson makes Lyric work for me, and the care and service she provides is superb."
Lyric Wearer Since 2008
"Lyric allows me to work and do all the active activities that I like. It has changed my whole life. The first thing that struck me was that I could hear like I did when I was a child. Before Lyric was available, I didn’t get a hearing aid because I didn’t want anyone to know that I wore one. I love the fact that no one knows that I am wearing it. I don’t have to worry about batteries. I don’t have to worry about losing it or the expense of replacing a lost hearing aid. I teach at a university and I can her all my students when they talk to me."
Lyric Wearer Since 2009
"Lyric has changed my life because I can hear! I like Lyrics because I don’t have to take them in and out each day. After years of experiencing great hearing with Lyrics, I brought my 98 year old mom in to be fit. With both of us wearing Lyrics, we are enjoy our conversations and time together so much more. It’s great because she has arthritis and doesn’t have to fuss with batteries. We love the great service we get at the CSG Better Hearing Center."
Lyric Wearer Since 2016
"Convenience is amazing. It’s invisible. You can control the volume. It’s easy and doesn’t make me feel old. It took me about two months to adjust to hearing every sound. There were so many sounds I had not heard in years. My tinnitus (ringing in the ears) went away since I started wearing Lyric. I realize now how hard I was working to try to follow conversations before I had my Lyrics. It was exhausting, and I began to withdraw from conversations. Now social interactions are easy."