Caring for Patients During the Coronavirus – 4/3/2020

There is no higher priority for the Better Hearing Centers than the health and well-being of our patients and employees. We are closely following developments and guidance from federal and local authorities. At the same time, we are committed to continuing to provide valuable and essential services to our patients.

While we fully recognize that many of the population we serve are among the most vulnerable to diseases like COVID-19 and the flu, we also recognize the need for patients to be able to hear during these critical times so they feel safe and are not isolated from news reports, phone calls from loved ones, and communication with other medical professionals.

As healthcare professionals, we are taking the following additional measures to further strengthen our protocols and safeguard our patients’ health:

  • If you are feeling under the weather and are experiencing a fever, cough, shortness of breath, or other flu-like symptoms, please stay home so as not to put other patients at risk.
  • We have instructed our providers and staff to stay home if they feel sick. If a provider becomes ill, we may ask you to see a different provider and/or reschedule your appointment.
  • We have reduced staff and hours in all of our offices to minimize everyone’s exposure. If your call is not answered, please leave a message, and we will return your call as soon as possible.
  • We ask that patients DO NOT DROP IN without an appointment—even if you are dropping off hearing aids for service. Please call the office in advance as the number of patients we can allow in our waiting room must be limited to meet social distancing requirements. Appointments are spaced to avoid wait time.
  • If you are in a nursing home that is on lockdown, call our office and, if possible, we will make arrangements for a provider to come to you. Unfortunately, some facilities will not allow this.
  • If your hearing aid is not working and requires servicing, please call our office so we can first try to help you over the phone. If we need to see the device, an appointment is required for all services:
    • You may bring your hearing aids or have a healthy loved one bring them to our office.
    • You may drop them off and return later to pick them up; or
    • You can call from your car when you get to our parking lot, and we will come out to get your hearing aids and service them while you wait in your car.
    • Lyric changes and similar appointments that require time with the provider will be managed as expeditiously as possible.

Social Distancing Protocol has been documented and implemented in compliance with local ordinances. Hand sanitizer is available to all and we are disinfecting surfaces after every patient to create a safe environment for patients and staff alike. Please call our office to discuss your needs and the best way for us to accommodate you.

As events continue to change, we encourage you to call with any questions. We are always happy to hear from our patients. We want everyone to be safe and healthy in the weeks and months to come.

ATTENTION BERKELEY PATIENTS: Effective March 17, patients who are usually seen in the Berkeley office may be seen in Walnut Creek. The Berkeley site is temporarily closed, but staff is still available to take your calls and care for your needs.

The FAIRFIELD office is also temporarily closed.